"Poor organisation on the ward"

Although the actual care received when needed on the day has been great on Rubislaw ward, and the staff nice, the general level of unorganisation on the ward is not acceptable. Multiple times I have not had information recorded, not been told about appointments, have not been called back when I was told I would be or followed up. I even cancelled a scan (following advice) and was called and asked why I didn't attend - that could have been given to someone else. I feel I am being treated as a number and not a person who has gone through a terrible time.

My losses may not have been as bad as other people's but to me they are and I should not be made to feel that I am not important. The number of staff needs to be looked at on this ward so they can look after people properly as I am sure they don't do this on purpose.