This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The easing of the terror I felt

Posted By orionjg96

"The easing of the terror I felt"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Thank you so very much to the two paramedics who bluelighted me to the RCHT.  Steve was truly very calming to an extremely frightened patient who kept saying sorry, namely me .

At the hospital the staff were absolutely run into the deck but still smiled, were efficient and above all,  else kind and caring .

I want to thank every single member from  the call handlers, paramedics, nurses, doctors and everyone in between that work for our precious NHS.

………Thank you …..

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Natalie Barnes, Patient Engagement Administrator, South Western Ambulance Service NHS Foundation Trust 15 months ago
Natalie Barnes
Patient Engagement Administrator,
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/01/2023 at 12:00
Published on Care Opinion at 12:03

Good Morning,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after and that Steve kept you calm, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message- we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie
Patient Engagement Team
SWAST

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 15 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 26/01/2023 at 14:33
Published on Care Opinion at 14:33

Dear orionjp96

Thank you for taking the time to provide us with your lovely feedback. Please accept my apologies for the delay in getting back to you on here.

It must have been quite a frightening time for you having to come into hospital via ambulance. I am pleased that the staff you encountered in the hospital were efficient, caring and kind.

I am replying to you as a member of the Patient Experience team, but I will ensure your kind words are passed on to the appropriate team. Thank you, again, for taking the time to provide us with your lovely feedback.

Best wishes

Megan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 14 months ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/02/2023 at 15:11
Published on Care Opinion at 15:11

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k