Today I only wanted to discuss some recent blood test results with a doctor because I also have some symptoms that are worrying me. Blood tests should result in a GP contact with the patient to have a short discussion on abnormal or trending to abnormal results.
Sunnyside reception could not make an appointment for me even for a telephone cosultation and referred me to the eConsult onlinr service. I spent 15 minutes trying this through Patient Access but after giving lots of information I was required to prove who I was - a photo or various Patient Access log in details. The advice was to get back to the surgery to obtain the log-in details because I was unable to send a photo. Contacted the surgery immediately again and was then told that I needed to access eConsult through Google Search on line. I did this and again drew a blank - after putting varrious details got stuck in a loop and gave up.
My experience leads me to believe that the "service" has erected so many barriers to patient access that it no longer works.
"Impossible to speak to a GP "
About: Mendip Vale Medical Practice Mendip Vale Medical Practice Bristol BS40 5EL https://www.mendipvale.nhs.uk/
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses