"Not happy with transport services"

About: Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB

Posted by eagledk46 (as the patient), 2 years ago

I should have attended my outpatient’s department appointment today. However, as a wheelchair user that needs assistance to get in and out of transport and my wheelchair I am only able to get a lift to the hospital. The cost of a taxi to bring me home is £22.
I have tried unsuccessfully all day to get through to the ambulance service to book transport home without any success. This has meant I have now missed my appointment.

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Lesley Kay

Patient Experience Team Leader, Corporate Affairs,

Scottish Ambulance Service

Submitted on 18/01/2023 at 11:24

Published on Care Opinion at 11:24

Dear Eagledk46
Thank you for taking the time to leave your feedback. I am sorry to learn of this experience. I can understand how frustrating this must have been for you.
I would like to have this matter fully looked into for you. To allow me to do so, please may I ask you contact our team at sas.feedback@nhs.scot with your name, address and phone number. This will help us to investigate this matter for you
I look forward to hearing from you
Lesley

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