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"Maxillary facial Surgery"

About: Queen Elizabeth University Hospital Glasgow / Oral Surgery & Medicine ( Wards 63)

(as a service user),

I was delighted with the care I received when I recently had jaw replacement surgery at the Queen Elizabeth University Hospital. The pre assessment staff are fantastic at putting you at ease and answering any questions I had. My pre operative experience was excellent. The anesthetist listened to my concerns carefully and arranged an excellent management plan with me. He was very kind and reassuring. I felt I was in safe hands. Mr Hasnad the surgeon had been excellent throughout my patient journey. He listened carefully and I felt that all my care was a partnership. He was compassionate and caring at all times. He answered my questions and was very reassuring.

My surgery went smoothly and I was looked after by excellent nurses in the recovery area. They were professional, compassionate and caring. After an overnight stay I was quickly and efficiently discharged home. The outpatient clinic experience was also excellent. An exceptionally busy clinic was very efficiently run.

I was reviewed by Dr Ilahi, she was kind, professional and compassionate. She spoke in a manner that was easy to understand. Dr Hasnad again gave clear and concise instructions on my ongoing management. I would like to thank all the staff involved in my care. They are all doing an amazing job in challenging circumstances. Dr Hasnad’s secretary also deserves a special mention, she is always very professional, pleasant and helpful whenever I have had any dealings with her.


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Responses

Response from Sam Atkinson, Clinical Service Manager, Neurosurgery, NHS Greater Glasgow and Clyde 2 years ago
Sam Atkinson
Clinical Service Manager, Neurosurgery,
NHS Greater Glasgow and Clyde
Submitted on 19/01/2023 at 13:57
Published on Care Opinion at 16:11


Thank you for your kind feedback. I am pleased that we were able to provide you with a reassured and compassionate stay in INS.

I will pass on your feedback to the teams you have mentioned - I am sure they will be thrilled to read it.

Best wishes,

Sam

Clinical Service Manager

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