"Poor communication"

I was referred to psychology through a specialist clinic and received amazing care from Jan 2021 to Jan 2022 and could not fault the psychologist I dealt with. He literally saved my life and his care and compassion was fantastic. 

After a short time away from therapy in Dec 2022 I felt I needed re referred. By this time the psychologist I was dealing with had left.

I received a letter for a telephone appointment. I emailed the service to explain I could not attend as this was telephone and I was completely deaf.

I did not hear until 2 weeks after the appointment was meant to be.

I explained I need video call (Microsoft teams) as this has closed captions.

I received an email with attachment for meeting but no time. I emailed back asking for a time to which I got no reply.

3 weeks later I received a letter in the post saying I didn't attend and to contact within 14 days if I still wanted an appointment.

I emailed the service again to explain I did not attend as I had no time I also explained that I am completely deaf and email is my only communication with the NHS as i cannot always relay on family members to phone for me. Giving the specialist clinic that refers people to psychology the majority of patients are deaf so a lot of them will email. I understand if the email is not regularly monitored however they do provide the email address on letters therefore it should be monitored.

I have never heard anything again from this email. I feel that although the NHS is under extreme pressures, allowances should be made for hard of hearing and deaf, especially as this is a psychology service and people are vulnerable and need to speak with someone.