"Speed & efficiency by the practice "

Having just seen the midwife with my six day old newborn baby who was recording a temperature of 38.6 I was recommended to urgently see the GP as all other signs were he was well baby, but something wasn't right. I went straight to Jubilee surgery and spoke with reception in person. They could see I was a concerned mother and made me feel heard and cared for straight away. With speed they registered him at the surgery as I was yet to do this having only just given birth. I was told a doctor would see us as soon as possible. This all happened within 20minutes. The doctor assessed him and talked everything calmly through with me. They explained they would call and speak with QA. I was given a letter and how they thought it was best we go straight to CAU at QA for a once over as the temperature was still over 38 and clearly a red flag for something.

Arriving at QA CAU they were expecting us as the surgery had called in advanced as we knew. Once seen and various tests done it was confirmed he had Group A Strep and Bacterial Meningitis. Time was crucial and thanks to the Jubilee surgery we cannot be more grateful how quickly and efficiently they helped us and ultimately helped get our little boy having the correct medicine as soon as possible to save his health. We will be forever grateful to all involved.