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Efficient and helpful staff

Posted By elliemc

"Efficient and helpful staff"

About: University Hospital Wishaw / Medical Ambulatory Care

(as a service user),

My wife had to attend the Ambulatory emergency ward one evening in January 2023 and all  the staff were most professional , efficient and helpful. I would like to mention the CSW Cara who was on duty during this time who was extremely professional and friendly and also made me a  lovely cup of tea when my wife was receiving tests and treatment from a very professional, efficient and friendly female doctor.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 20/01/2023 at 12:09
Published on Care Opinion at 12:09

picture of Jennifer Montgomery

Dear elliemc,

Thank you for taking the time to feedback to us about you and your wife's recent experience at University Hospital Wishaw, Ambulatory Care. I am pleased you received excellent service from our professional team. It will be a pleasure to share your feedback with them.

Kind regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 2 years ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 20/01/2023 at 14:06
Published on Care Opinion at 14:06

Dear elliemc,

Thank you for taking the time to tell us about your recent experience within our Medical Ambulatory Care Unit at Wishaw. I am delighted to hear that you and your wife had a positive experience and that you were well looked after by Cara- she is indeed very professional and friendly and she does make a lovely cup of tea. I will be happy to share your comments with Cara and the team.

I hope your wife is recovering well.

Best wishes, Julie.

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