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I wasn't made aware it was going to be a male member of staf...

Posted By nitratekj88

"I wasn't made aware it was going to be a male member of staff"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as a service user),

My coil was fitted more than a year ago and removed 3 weeks ago due to it moving. I was booked in with a male member of staff with no prior warning about this. I called and spoke to reception to advise I was also on my period, and still wasn’t made aware of it being a male member of staff 

I as treated roughly and and inconsiderately, he hurt me with the speculum that was before the coil had been inserted. I can only describe the insertion as feeling forced/shoved in.

I cried and had to leave as quick as I could get out of the room. I was unable to drive home for 40 minutes due to having a panic attack in the car. I will not be returning here for any medical needs.

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Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 15 months ago
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Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

Submitted on 12/01/2023 at 15:48
Published on Care Opinion at 16:07

picture of Julia Barraclough

Dear nitratekj88

Thank you for taking the time to provide feedback on the service you received. I would like to apologise whole heartedly for the poor experience you had as we expect all our clinical staff to carry out procedures with minimal discomfort as much as possible. Your comments really concern me and I would like to be able to address your concerns with the doctor who you saw. If you are willing to email me your name and date of birth, I'd like to investigate your complaint in more detail and respond to you more fully.

You have raised an extremely valid point about not having been made aware that the doctor you were due to see was male, and I will share this feedback with the team to ensure this is explained to our patients in the future.

Kind regards.

Julia Barraclough - Service Manager

Email - JuliaC.Barraclough@mft.nhs.uk

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