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I'd really like every member of the team to know how appreci...

Posted By Appreciative0901

"I'd really like every member of the team to know how appreciated they are"

About: St John's Hospital / Trauma & orthopaedics

(as the patient),

This week I attended the day surgery unit at St John's Hospital in Livingston for orthopaedic surgery. The whole experience was fantastic because of the care, kindness and compassion of the staff working on the Unit. From the pre-admission clinic to discharge, everything was so well organised. I felt fully informed every step of the way from every member of the team and they could not have done more to look after my every need. I'd really like every member of the team to know how appreciated they are.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 16/01/2023 at 11:18
Published on Care Opinion at 11:18

Dear Appreciative0901,

My name is Ana and I work within NHS Lothian’s Patient Experience Team.

I would like to thank you for taking the time to share your story via Care Opinion, your feedback is much appreciated.

I am delighted to hear that you had such a positive experience when attending the Day Surgery Unit at St. John’s Hospital. It was lovely to read that the team made you feel cared for, informed, safe, and valued. Please be assured that your kind comments have been shared with the team.

Once again, thank you for sharing this amazing feedback with us and I hope you are continuing to recover well.

Best wishes,

Ana Mezzomo

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