"An ordeal at a local Dental Centre."

The appointment in July 2022 was for the removal of roots which were still in my gum/jawbone from when I was 13/14 years of age after a tooth extraction.

I was not properly informed before the appointment. I remember realising I didn't know what to expect as I went into the dentist's room. I did know about one or two things like the block in my mouth, & the freezing of the site in my mouth. I felt slightly apprehensive.

I got in the chair & was given 4 injections, 2 of them very painful. Then the dentist started the pressing & harder,--- words or terminology I did not recognise or understand. Very quickly I felt horrified; (I had put in my Formal Complaint that I didn't know it was going to be so bad). They kept pressing & saying harder & harder.

I felt they would make me slide out of the chair or that I would somehow be absorbed by the upholstery of the chair---a weird feeling. I was near to panic & had to make a motion for the block to be taken out twice;--- they knew I was struggling & asked me if I needed them to stop. I sat up & said I was swallowing a lot of water with a horrid taste going down my throat every so often. I didn't know about this,---I felt I was being tortured. I didn't know what they were doing to my gum/jaw, they hadn't described anything. I was confused & disturbed.

It was such an ordeal I was speechless at the end of it & they didn't even ask me if I was alright. The nurse had an unpleasant attitude which showed up at the end as well.

By the time I was back at my home I was slipping into shock, which by the end of the following week had become trauma; there had been lots of side-effects/after-effects some of which I found on the internet. I was traumatised & felt very angry about it all.

I managed to write my Formal Complaint after the ordeal. My main points, written with descriptions, were/are not being properly informed & rubbish leaflets.

I felt the dentists gave very few explanations of their work-practices. I suggested that to improve patient experience & they include more person-centerd care training for all of the staff; make a move from poor practice to best practice at the Dental Centre.