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"Kindness and care on post natal ward"

About: Royal Infirmary of Edinburgh at Little France / Maternity care Royal Infirmary of Edinburgh at Little France / Reproductive Health (Simpson Centre)

(as the patient),

I was reminded the other day of amazing care I received on the post-natal ward at Edinburgh Royal Infirmary in November 2021, by one person in particular - Lorna. I’m sorry I can’t remember her job title but she worked on ward 211 at the Simpson Maternity hospital. 

I unfortunately didn’t have a great experience with the doctors and midwives on the ward itself for various reasons which was extremely distressing, but Lorna really took care of me when I felt so low and so exhausted from everything that had happened to me and my daughter following a difficult birth.

I had to stay on the ward for a few days after an emergency c-section and then phototherapy for jaundice, then had to be readmitted after being discharged.

Lorna could tell that I was distressed and struggling and arranged for me to stay in a side room. She kept me company and fed my baby bottles while I expressed in the middle of the night, and she reassured me when I was worried about my baby. She brought me cups of tea and offered a kind ear to listen. I’ll always be grateful to Lorna for the kindness she showed me and my baby, she is one in a million. 

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Responses

Response from Katy Ruggeri, Associate Director of Midwifery, NHS Lothian 2 years ago
Katy Ruggeri
Associate Director of Midwifery,
NHS Lothian
Submitted on 12/01/2023 at 12:52
Published on Care Opinion at 12:52


Dear ospreykm46

I hope you and your family are well. I would like to take this opportunity to thank you for taking the time to give your feedback. The opinions of those who use our service give us valuable insight into the care we provide.

I have shared your feedback with Lorna, and she was absolutely delighted to hear that you had given such positive feedback about her and the care she had provided to you.

I am sorry that you didn’t have a great experience with the doctors and midwives on the ward itself.

Kind Regards

Katy Ruggeri

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