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"Reassured and well cared for"

About: Aberdeen Royal Infirmary / Acute Medical Initial Assessment Aberdeen Royal Infirmary / Gastroenterology (Stomach and Gut)

(as the patient),

I wanted to express my sincere thanks to the Nursing and Medical teams in AMIA (ward 101)  and Ward 104.

I was admitted as an emergency by my GP with a GI bleed and despite being anxious and worried I was left feeling reassured and well cared for.

Despite the enormous  pressures on both these wards, the teams were friendly and professional.  Nothing was too much trouble.

Both these areas had unrelenting stresses both for beds and resources. I thought the staff coped extremely well however it was upsetting to see the difficult working conditions for them. 

I witnessed medical and nursing staff going above and beyond and being absolutely stretched to the limit to ensure their patients were looked after. 

I fully support the Nursing staff with their industrial action as these skilled, highly experienced  professionals deserve to be paid appropriately. The way that the staff dealt with the stress and strain of their working environment is admirable, but I would question how this level of activity can be maintained.

I just wish the politicians could see the incredible work that the whole team do 24/7 at Aberdeen Royal Infirmary.

Special thanks to Jill, Lesley and Margaret in AMIA and Dr  English, Dr  Thompson and their medical team, Sister Aileen and all her fantastic nursing team in Ward 104.

Environment

Environment


Staff skills

Staff skills


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Responses

Response from Lisa Fowler, Deputy Service Manager, Medicine Division 4, NHS Grampian 16 months ago
Lisa Fowler
Deputy Service Manager, Medicine Division 4,
NHS Grampian
Submitted on 10/01/2023 at 12:10
Published on Care Opinion at 12:10


Good morning,

Thank you so very much for taking the time to share your lovely feedback. I am delighted to read of your positive experience during your visit to Ward 104.

I am very glad that the team took such good care of you, and I will be sure to share this with them. I am certain this will bring some positivity to the team during a time where there is so much pressure on the service.

Many thanks again and wishing you all the best in your recovery,

Lisa

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Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian 16 months ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian
Submitted on 16/01/2023 at 16:07
Published on Care Opinion at 16:07


Dear Topper,

Many thanks for taking the time to write in about your experience in Ward 101. I will ensure this is shared with the team and know how much it will mean to them.

I hope you are recovering well

Take care

Julie

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