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An excellent service and a reassuring process.

Posted By Ageing fitness fanatic

"An excellent service and a reassuring process."

About: NHS 24 / NHS Inform - COVID Helpline

(as a service user),

I have an impaired immune system, so when I tested positive for covid I phoned the NHS Lothian help line at 09:30 for possible prescription of antivirals. I gave my details to a helpful person who said that a pharmacist would phone me if I qualified. A pharmacist phoned me at 10:26, assessed my case, and talked me through the pros and cons very clearly. She told me which pharmacy would issue the antivirals and by lunchtime I had the drugs.

An excellent service and a reassuring process.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 10/01/2023 at 14:10
Published on Care Opinion at 14:10

picture of Shona Lawrence

Hi Ageing Fitness Fanatic

I see you have posted a story and mention the NHS Lothian helpline, however it appears your call may have been managed by NHS 24 on our NHS inform helpline. Thanks so much for your feedback.

I'm glad to hear that you were able to access the help you needed quickly and that the process was both efficient and reassuring for you. Having an impaired immune system can be especially difficult during a pandemic, so it's important that you were able to get the treatment you needed promptly. It sounds like the Pharmacist you spoke with was thorough in her assessment and clear in her explanations, which is also great. Fantastic that you had the required medication by lunchtime!

Great to see the name you have used to tag your story also! Keeping fit is hugely important so well done for being proactive in attempting to maintain good health.

Thanks again and take care.

Shona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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