"Terrible Practice - Avoid!"

Getting an appointment here is an arduous process. You can only book for the same day and you have to start calling at 8am. Thus morning, 198 calls later, I managed to get through to the automated queuing system only to be cut off after 19 minutes and so had to repeat the process again. All in all it took me an hour to get through. I managed to secure an appointment for my son and myself. Upon arrival, I was told loudly and rudely through a partially opened half door that I wouldn’t be seen because I was 10 minutes late but my son would be. This was repeated to me 3 times, unsure as to whg it needed to be repeated as I said ok 3 times frankly to ill to argue, before the woman in question turned her back and shut the door in my face so I went and took a seat with my son. A few moments later, the same woman opened the door (s) and stomped across towards me and in front of the entire full waiting room of people, again rudely and loudly proceeded to tell me once again that the doctor would only see my son at which point I did advise her that I had heard her the first 3 times and now she was embarrassing me in front of a room full of strangers and in front of my son. As an adult and a tax payer, I do not expect this level of rudeness and such a poor service for my heard earned money. The reception staff at the this practice behave like dictatorial teachers dealing with and chastising naughty children. Zero respect and zero compassion and zero acknowledgment for the hour of my life lost this morning just trying to get through on the phone. Not the first time I’ve had poor service from Angel Lane but will be the last. Avoid at all costs!