"Friendly and attentive staff "

I had an excellent experience when birthing my baby at the Countess in November 22.

I had asked for a pool room as I wanted a water birth, and the facilities and cleanliness of the room were excellent.

I had at least one midwife with me at all times and they were all so kind, supportive and friendly. I will be forever grateful.

When my labour was not progressing as quickly as hoped, I was transferred to the labour ward. A doctor came in to see me almost immediately after arrival, carried out a scan within minutes and said he would come back after 15 minutes if I had not progressed. He came back as promised but the baby was nearly born at that stage and there was no need for further intervention.

I had a two night stay on the post natal ward and the staff here were equally as brilliant. I required quite a lot of support with breastfeeding and I felt that support was available on tap. No question was too silly. If I required paracetamol, it was there within minutes.

The staff bend over backwards for their patients, despite the challenges they face. Thank you for the excellent service you provide. I hope this feedback gets passed to the department and wish there was a way I could thank the midwives personally. This level of service, and attentiveness by staff, really makes such a difference to women at a time when they are feeling so vulnerable.