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"This could have been very dangerous."

About: Ninewells Hospital / Acute Medical Unit (AMU)

(as a service user),

My Gran was admitted to the Acute Medical Unit (AMU) in Ninewells and then diagnosed with flu, then moved to the annex off ward 14/15. She was in for four days.

On the fourth day she was ready for discharge and after speaking to family (I live an hour away) it transpired they didn't think she had her insulin whilst being in hospital.

I phoned the ward who confirmed this and I had to tell them the right dosage. This is very disappointing. I am a nurse myself in another health board and we are able to access what medication patients are on from their online notes. She is insulin dependent, this could have been very dangerous.

They were also vague about whether she got her other medication (mainly pain medication) which she has been on for a long time and should not be stopped abruptly. I wish we had questioned them on day 1 but I thought it was standard they would check what medication she was on.

She has dementia so couldn't confirm this herself and nurses administer this at home to her so it's in a locked box, she wouldn't know to bring that to hospital with her.

When I told the nurses about the medication I felt they were very blasé about it and didn't really get the issue. Luckily my Gran is OK. Not impressed with this care at all. 

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Responses

Response from Linda Nicol, Senior Nurse, Acute Medical Unit / Short Stay Medicine, Ninewells Hospital, NHS Tayside 16 months ago
Linda Nicol
Senior Nurse, Acute Medical Unit / Short Stay Medicine,
Ninewells Hospital, NHS Tayside
Submitted on 03/01/2023 at 19:31
Published on Care Opinion at 20:11


Hello,

Thank you for taking time to give this feedback and I fully understand your concerns regarding your Gran’s care. I am incredibly sorry about the care we provided and understand the vulnerability of elderly, frail patients in our care.

It is important that I investigate the concerns you have raised and NHS Tayside will be in touch with you to ask for more details.

I hope your Gran is feeling better and she is settled back in her home.

Linda Nicol

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Response from Linda Nicol, Senior Nurse, Acute Medical Unit / Short Stay Medicine, Ninewells Hospital, NHS Tayside 16 months ago
Linda Nicol
Senior Nurse, Acute Medical Unit / Short Stay Medicine,
Ninewells Hospital, NHS Tayside
Submitted on 04/01/2023 at 14:35
Published on Care Opinion at 16:06


Hello,

We are unable to get any of your details from Care Opinion as it is anonymised. I would be grateful if you could email me - lindaa.nicol@nhs.scot with further details and we could possibly arrange a suitable time to discuss further.

Thank you

Linda

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