"Kindness on a tough day"

Good afternoon Maisi

I am gratefully thankful for your thoughtful words in relation to NIAS clinicians handling of your callout, particularly in an emergency situation that can be highly pressured and stressful for everyone involved. Your kind words highlighting the best possible care administered, both taking into account ease brought to your brother, but also highlighting a welfare check to yourself by the clinicians. Being aware of the current climate that NIAS operates within (and all of the other trusts), the pressures that rapidly mount can change the landscape of operations, this further results in significant pressure being put on NIAS and sees operations being outstretched to quite a considerable amount considering the current staffing levels. Ultimately this results in clinicians being ‘burnt-out’ with little or no breaks, and no recuperation being the normality.

However in spite of this, NIAS clinicians continue to try and operate at the same high standard regardless of internal and external factors/pressures; and such has been made relevant by your story shared here on the Care Opinion platform, I would again like to thank you for such thoughtful words as the previously mentioned pressures weigh great strain on the workforce, with such impacting the mental welfare of NIAS staff. Your story will no doubt bring a significant boost to moral and an uplifting element to not only the crew involved, but across the NIAS fleet. I am very much content to share your story with the crew involved if I could just ask for further information regarding:

Location the ambulance was sent to

Date and approximate time of incident

I can be contacted at the email address below:

ruairi.cummings@nias.hscni.net

Alternatively, I can be contacted on:

077 6968 4627

I would like to extend my thanks and appreciation, and hope that your brother makes a quick and healthy recovery.

Ruairi Cummings

Quality and Safety department