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How must the patient's feel?

Posted By flutezn38

"How must the patient's feel?"

About: Adult Mental Health / Ward 2 (Adult Mental Health)

(as a relative),

I had a relative admitted to ward 2.

Very disappointed with the care. Had nurses swear at them, attitude of nurses appalling for a mental health ward.

I felt as a visitor belittled by nurses how must the patient's feel


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Responses

Response from Marie Rooney, Service Manager, Mental Health and Learning Disability Service, NHS Lanarkshire 2 years ago
Marie Rooney
Service Manager, Mental Health and Learning Disability Service,
NHS Lanarkshire

Submitted on 04/01/2023 at 10:52
Published on Care Opinion at 11:05

I'm so sorry to hear of your experience. I would be grateful if you could give more details through our Patient Affairs Department, so that we can look into your concerns, address them and learn from them. Many thanks.

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Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 05/01/2023 at 10:30
Published on Care Opinion at 10:30

Dear flutezn38

Thank you for taking time to feedback on your experience, we always want to make things better for patients, visitors and families. We take all feedback seriously and I am sorry to hear of your experience,

Can I please invite you to contact Patient Affairs in regards to this, so they can understand the issues in more detail and respond to you personally.

PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk Tel no. 01698 752800 Option 2

Kind regards, Karen

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