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Help from Paramedics: Up and Beyond call of duty

Posted By AllyandJackie

"Help from Paramedics: Up and Beyond call of duty"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

One evening last week, my wife took a massive seizure ( related to brain tumour), turned blue and I had to phone 999. The ambulance arrived very quickly and gave fabulous care. This feedback is for the two paramedics follow on care and I’d be grateful if they could be acknowledged for this. We had to wait 3.5hrs outside A&E, the paramedics talked to us throughout this time, made us laugh and went and made us tea, offered to get me food, and took my wife for toilet breaks when needed. They talked to A&E staff about my wife’s  complex condition and made sure I was allowed to stay with her when in A&E as she was distressed. They also got us priority access to A&E.

They hadn’t had a break throughout their 12 hour shift but never complained, they just made sure we were ok and also myself as I was very shaken up. They kept explaining everything that was happening and my wife’s monitor readings. When in A&E they hooked my wife up to monitors as it was so busy, they wanted to make sure things would move quickly. They even came back to check on us the next day in the ward at the QEUH Glasgow.

The paramedics name was Amy, but didn’t catch her colleagues name. They attended in Glasgow South Side and took us to QEUH Glasgow. Please pass on our gratitude for their care and compassion that night. Thank you.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 16 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/12/2022 at 08:54
Published on Care Opinion at 08:54

Dear AllyandJackie

Thank you for sharing your experience with us and I do hope your wife is feeling better.

It is always lovely to receive positive feedback and if you would like me to pass on your thanks and have the crew that attended your wife commended could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username, your wife's name, and the date and address we attended.

Kindest regards

David

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 16 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/12/2022 at 13:11
Published on Care Opinion at 13:11

Hi AllyandJackie

Thank you for contacting our Patient Experience Team with the details.

I have arranged for the call handler and crew to receive commendation letters and your kind words will be passed on to them.

Once again, many thanks!

David

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 16 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 29/12/2022 at 12:37
Published on Care Opinion at 12:37

picture of Nicole McInally

Dear AllyandJackie

Thank you for your feedback on Care Opinion.

It is lovely to read about the fabulous care you received from the paramedics who clearly went ‘above and beyond’. I see that David has advised that the call handler and crew will receive commendation letters.

I hope your wife is feeling better.

Best wishes

Nicole

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