"Doctors great! Receptionists on the other hand!"

Most of the doctors I’ve seen have been wonderful. The problem that I face is the continual rudeness from the reception staff. I suffer from a severe chronic illness, I can become ill very quickly if my symptoms aren’t dealt with straightaway, don’t get me wrong I understand there are pressures on the service but I don’t need to be spoken to like a peasant or that you can’t be bothered to speak to me at all! The huffing and sighs are inappropriate for those dealing with the public. Shame on you for making already vulnerable people feel guilty for bothering you. Sadly this is my nearest GP surgery otherwise I’d be tempted to use a different service. I needed help today, followed their guidelines and called only to be told “sigh- call tomorrow”….well thank you as I’m now going to be quite ill and my body will suffer as you couldn’t be bothered to help, when asked what do I do if there are no appointments tomorrow, I was greeted with another sigh and told there’s a separate service for what I needed. Why she couldn’t have tried to help me today, God only knows! Please Vine House put your staff through customer service training, care and a smile goes a long way. Again I reiterate the Doctors have been great.