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Excellent care received

Posted By RLH24

"Excellent care received"

About: General practices in Fife

(as a service user),

I’ve been pretty unwell over the last few days with bronchitis and laryngitis, as well as problems with my breathing related to asthma. From my first phone call to the GP surgery to my last encounter to pick up a prescription, they have been nothing but helpful. I’ve received the best care and treatment, which I’m so grateful for, as they have been short staffed and operating a reduced service, which must be difficult at this busy time of year. From the receptionists to the nurse practitioner and the asthma nurse, they have all been wonderful and so helpful, making sure I got the treatment I required. Thank you so much!

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 04/01/2023 at 10:54
Published on Care Opinion at 10:54

picture of Siobhan Mcilroy

Dear RLH24

Thank you for taking the time to post on Care Opinion. NHS Fife welcomes all feedback. My name is Siobhan McIlroy, and I am the Head of Patient Experience. I am sorry for the delay in you receiving a response.

You must have felt awful with bronchitis, laryngitis, and asthma, especially over the festive season. There are so many respiratory bugs going about.

I am pleased to hear that every healthcare practitioner you met along your journey was "wonderful and helpful," you have received the best care and treatment despite staffing shortages.

I am sure everyone will be delighted to get such fantastic feedback. Please let me know which GP practice was involved in your care, and we can share your comments with them.

I hope you are feeling better and recovering well. Best wishes and take care, Siobhan McIlroy.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by RLH24 (a service user)

Hi Siobhan

Thank you for your response. It was Nethertown Surgery in Dunfermline and I would be grateful if you could pass my thanks on as they really were wonderful.

Thanks

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 05/01/2023 at 14:41
Published on Care Opinion at 14:41

picture of Siobhan Mcilroy

Dear RLH24

I have passed on the surgery details to the Primary Care Manager who is going to share your post with them and I am sure they will be delighted with the feedback.

Again, thank you for sharing your experience, it is greatly appreciated.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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