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broken wrist from a fall

Posted By themrs69

"broken wrist from a fall"

About: Queen Margaret Hospital / Trauma & orthopaedics Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency

(as the patient),

Slipped and fell breaking my wrist. Helped to called an ambulance which arrived quickly. The crew were brilliant, reassuring and kind on my way to A&E which was very busy. The wait there wasn't too long and when I was seen by the triage nurse I was immediately moved into the minor injuries unit,full to capacity. Immediate response from medical staff when I became faint, always felt cared for and monitored. All medical staff excellent, caring and ensuring I knew what was happening. Wrist was plastered and an appointment to have it reset at different hospital. Staff at that appointment were excellent too, can't fault anything. I always felt cared for and informed about what was happening and the outcomes to expect.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 22/12/2022 at 14:11
Published on Care Opinion at 14:11

Dear themrs69

Thank you for sharing your experience with us. It must have been very painful and a very worrying time for you so I am so glad you are happy with the treatment and care you received from NHS Scotland.

If you would like me to pass on your kind words to the ambulance crew who attended you may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion username (so we can tie in your story), the date and address where we attended.

I do hope you are recovering well and that you are able to enjoy the festive season.

Kindest regards

David

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 22/12/2022 at 14:24
Published on Care Opinion at 14:24

Dear thermrs69

Thank you for your feedback, it is lovely to hear from you. It is good to note that the whole team through out your experience were in your words brilliant. What an awful time for you, slipping, breaking your wrist and then becoming faint. I am happy to see that we cared for you so well. I will make sure the team sees your feedback, I know they will be delighted. I do hope your recovery is going well. Wishing you well and all the very best for 2023. Thank you again for your kind words.

Regards

Jamie Doyle

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