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Who is there ?

Story from nhs.uk

"Who is there ?"

About: Lings Bar Hospital

I rang a switchboard which I assumed was a direct line to Ling's Bar only to find out that it wasn't despite the number being published as the Ling's Bar number. After several calls I was told there was no patient under the name I had given resident. There was and is as they have later confirmed, but I find it astonishing that they initially told me that my friend wasn't there ! They have also given him no explanation as to why he remains there, as he feels fit enough to go home.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 2 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Working in partnership with Care Opinion to gather feedback, meaning we find out what we do well and how you think we should improve. We really do want to hear from you and we reply to every story.

Submitted on 19/01/2023 at 12:33
Published on Care Opinion at 12:33

picture of Jane Danforth

I was so sorry to read about your experience. It's frustrating to hear that they were unable to confirm your friend as a patient was resident. This may have been due to a number of reasons, one of which could be due to confidentiality around your friends admission.

I have shared your feedback with Lings Bar Hospital as they may be able to give you a further update.

I must also apologise for the delay in responding to you. The feedback has been shared with us via nhs.uk and it may be that the staff who would usually reply may not have received an email alert about your experience therefore the length of time to respond is longer than we would like.

We really value any feedback about our services as it's the best way to improve on what we do and to listen and respond to feedback both positive and negative.

Kin regards

Jane

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Response from Dawn Cronin, General Manager, Specialist Nursing, Proactive and Planned Care, Community Health Services 2 years ago
Dawn Cronin
General Manager, Specialist Nursing, Proactive and Planned Care,
Community Health Services

Submitted on 19/01/2023 at 14:28
Published on Care Opinion at 14:28

I would echo Janes response, and would like to offer the opportunity for you to speak with me so I can look at what happened and understand why this occurred to avoid similar issues arising again. Please do feel free to contact me on

0115 9691300 x 13633

Mrs D Cronin

General Manager

Lings Bar Hospital

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