"Parking is a nightmare "

About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ

Posted via nhs.uk 2 years ago

Attending appointments with my daughter become frustrating . All the staff are amazing but the parking arrangements and lack of parking is a nightmare. Too many cars all trying to cram onto sight, this is an accident waiting to happen for staff and service users.

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Burnley General Hospital

Submitted on 21/12/2022 at 08:39

Published on nhs.uk at 09:26

Thank you for your feedback regarding your daughter's appointments at Burnley General Teaching Hospital and thank-you for taking the time to provide this.
It is lovely to hear that you found the staff to be amazing. However, I am sorry that you find the car parking arrangements lacking.
The car park is managed by a third party and your feedback has been sent to them alongside the Head of Estates. Currently, due to construction work at the Calico site, 40 spaces are currently no longer accessible at this time.
Once again I am sorry for the difficulties you have experienced. Should you need any further assistance then you can contact our Customer Relations Team – complaints@elht.nhs.uk or Patient Experience Team – PatientExperience@elht.nhs.uk
Kind regards
Sarah Ridehalgh
Patient Experience Facilitator

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