"Lack of service"

About: Queen Elizabeth The Queen Mother Hospital Queen Elizabeth The Queen Mother Hospital Margate CT9 4AN

Posted by Grumpygirl72 (as the patient), 2 years ago

I had to go to Queen Elizabeth hospital for a check up and so far I've had a pleasant experience of the hospital and staff. I was wheeled around to the discharge lounge where I found the person at the desk to be harsh and brash. I was booked in and ushered to a room with maybe 15 chairs in it to wait for my transport. Whilst I was waiting 3 other patients arrived to be discharged. Only one patient was made a cup of tea and the rest of us were ignored.

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East Kent Hospitals University NHS Foundation Trust

Submitted on 22/12/2022 at 13:18

Published on Care Opinion at 13:18

Thank you for letting us know about your experience at QEQM in the discharge lounge. I will forward this to the team to make them aware of your experience.
If you want us to look into this in more detail please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.

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