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Staff doing great under immense strain

Posted By Natbs79

"Staff doing great under immense strain"

About: Daisy Hill Hospital / 5 North (Male Medical) Northern Ireland Ambulance Service / Emergency ambulance response Royal Victoria Hospital / Accident & Emergency

(as a staff member posting for a patient/service user),

After having a heart attack, I needed to get an ambulance to the Royal Victoria Hospital. The ambulance staff were absolutely 100%. Everything over in the Royal was ok and they checked me out alright.

I was then transferred over to Daisy Hill's Male Medical Ward where I am now. It has been dead on here. The only issue was that there had been a miscommunication and they were not aware that I was coming and so I had to wait in the hall whilst a bed became available, which I didn't mind too much. The staff up here have all been absolutely great. I really cannot say a bad word about the staff - they are doing great under immense strain. I couldn't name any staff member over the other as they have all been excellent.

The ward itself has been both comfortable and clean. All the food I get is always good as well.

The only thing I can think of that could be improved is that there is a draft coming through the window that could be looked at.

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust 2 years ago
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 20/12/2022 at 14:10
Published on Care Opinion at 14:10

Good Morning,

Thank you so much for taking the time to share your experience from staying in Male Medical.

We are delighted to hear that your experience has been a positive one. I am sorry to hear about the miscommunication that led to you waiting in the hall on a bed and this will be raised with Patient Flow.

I will ensure the team are all aware of your kind words - we really appreciate them.

Thank you again and Best Wishes, Patricia.

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Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 2 years ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 22/12/2022 at 11:04
Published on Care Opinion at 11:04

picture of Ruairi Cummings

Good morning Natbs79

I would initially like to thank you for sharing your experience with the clinicians at NIAS who attended your urgent callout, the care and attention required in such situations, along with the response time taken weighs significant impact to overall recovery. I acknowledge your feedback in relation to your positive encounter, and that this was done in a matter that was satisfactory to yourself, your words help make evident the continued hard work and dedication of NIAS clinicians and particularly that of how a diverse range of situations including that of a heart attack, that is very much traumatic is managed by such clinicians in a way that makes gives the optimum amount of comfort to the patient. I hope that through the professionalism and expertise of the clinicians that some form of ease was brought upon yourself and had a beneficial impact on your road to recovery.

I wish you the best of health and a quick and healthy recovery

Ruairi Cummings

Quality and Safety Department

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Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 2 years ago
Southern Health and Social Care Trust

Submitted on 22/12/2022 at 14:47
Published on Care Opinion at 14:47

Thank you for posting about your experience in Daisy Hill Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your feedback regarding the food & cleanliness of the ward to the Catering & Domestic Service Team.

Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 2 years ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 23/12/2022 at 12:56
Published on Care Opinion at 12:56

Dear Natbs79,

My Name is Linsey Sheerin and I am the Service Manager for Urgent and Emergency Care at Belfast Trust. Thank you for taking the time to share your experience on Care Opinion, I will ensure that your lovely comments are shared with staff. Thank you for also highlighting the importance communication, which is something that we are continuously trying to improve on.

I hope that your are making good progress in your recovery.

Linsey

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