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"Lovely and welcoming"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

Had to make an appointment for family planning at the Tamworth sexual health clinic as my doctor's could not fit me in.

Really lovely and welcoming , there was a male HCA , I think his name was Luke could not have been more helpful.

I had to give urine samples before I could be prescribed the contraceptive pill. He asked did I want to be screened for STI while I was there. He made me feel so at ease that I agreed. It was really quick and easy and he took the bloods himself, chatting all the time.

The doctor, Bethany, was brilliant, she talked through the options with me, explained that I could only have the pill for 3 months because of my age but booked me in for a mirena coil to be fitted in 3 months time. Then she called me a few days later to confirm that she had checked with the consultant and they had agreed to do it. Really helpful. Very non judgemental.

She also gave me condoms to use in the time between my pill running out and my coil bring fitted.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 2 years ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 29/12/2022 at 10:02
Published on Care Opinion at 10:02


picture of Andrew Garratt

Hi Januarywg65,

My name is Andrew and I am an Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have passed your story onto Beth and Luke at Tamworth. I am glad they looked after you and were non judgemental towards you. Our staff always appreciate feedback like this as we always try our hardest to ensure patients have a good experience with us. 🙂

Kind regards,

Andrew Garratt, Administrator

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