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"awful wait lists and communication"

About: Leicester Royal Infirmary

After 14 months on the waitlist to see a gynaecologist with suspected endometriosis, I got a text with an appointment date but no letter. On the website gynaecology is shown in a completely different building and when I found it there was no receptionist to check I was in the right place, luckily I found some lovely nurses who helped me and let me know I was there to see a doctor (not have a scan). The gynaecologist was also lovely. But I am now on a waitlist to have a scan and then will be on another to get diagnostic surgery and then another to have surgery to remove the endometriosis (if that's what it is). I have been left in serious, progressively worsening pain, for over a year and it looks like I'll have another year before I can actually diagnosed and appropriately treated. I'm not the only one - lives are being placed on hold indefinitely and people left in pain because gynaecology is being neglected by the Royal.

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Responses

Response from Leicester Royal Infirmary 2 years ago
Leicester Royal Infirmary
Submitted on 12/01/2023 at 11:52
Published on nhs.uk at 18:55


Hello,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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