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First class treatment by staff in A&E and cardiology

Posted By irregularityrn34

"First class treatment by staff in A&E and cardiology"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit

(as a service user),

I attended A&E as I had chest pain, and felt really unwell.

On arrival, I  was quickly triaged and sent for an ECG and blood test. Throughout this treatment I was kept in formed of what was happening, I was told that the bloods were high for traponin and was admitted to ward 103. I  had a stent inserted into an artery in my heart. I was discharged the next day.

The treatment that I received in A&E and the ward was first class, all of the staff were very caring, took time to speak and listen to me, and put my mind at ease throughout my stay.

I  would like to pass on my heartfelt thanks to all of them

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 20/12/2022 at 13:54
Published on Care Opinion at 13:54

picture of Louise Davies

Dear irregularityrn34

Thank you so much for taking the time to share your experience with us via Care Opinion.

I am sorry to hear that you had reason to attend A&E, but am really glad that you received such excellent treatment. I am also pleased that staff kept you up to date with progress and that you felt so at ease.

I can confirm your positive feedback will be shared with the teams involved in your care. Thank you again for sharing this with us.

Take care

Louise

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