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"She listened to my problems and what a difference it made!"

About: General practices in Tayside Medicine for the Elderly Ninewells Hospital / General Surgery

(as a service user),

I would like to tell how exceptional Dr Din, and the nurses from Victoria Hospital were to me. Dr Din actually listened to my problems and what a difference it made! After taking blood pressure tablets for 20 years, she managed get me off of the tablets. She got me admitted for a surgery at the Ninewells Hospital. The operation was to remove hernia from my left side, it was done by Dr Moses and it was successful.

3 weeks before this surgery at Ninewells Hospital, a specialist told me they cannot operate on this and discharged me without any further contact or help.

My local GP prescribed me antibiotics, but my problems with the hernia were going on for 2 years at that time. I am very grateful to Dr Din in Victoria Hospital for everything she and the nurses done for me. I feel some doctors do not seem to care about the elderly, but they were wonderful with me and listened to my problems.

The only thing I am disappointed about is that I can no longer go back and see Dr Din, because I am already discharged from the hospital and can only go back to see my GP. There are ten doctors in my GP and I can never see the same one.

It made a world of difference that Dr Din in Victoria Hospital actually listened to me.

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Responses

Response from Allison Fannin, Integrated Manager (Urgent Care), Dundee Health and Social Care Partnership, NHS Tayside 2 years ago
Allison Fannin
Integrated Manager (Urgent Care), Dundee Health and Social Care Partnership,
NHS Tayside
Submitted on 16/12/2022 at 14:51
Published on Care Opinion at 14:51


Caelumwx65,

Thank you for taking the time to let us know about your experience with the Enhanced Care at Home Team (where Dr Din works). I will share this with feedback with her and the rest of the team. I am very pleased that the team was able to support you and that you felt listened to by them.

I am sorry that you have not always felt listened to. NHS Tayside and our GP colleagues aim to provide a high level of service to all our patients and if you would like to give further feedback about your care please do not hesitate to contact us.

With kindest regards

Allison

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