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Care Opinion

Exceptional care

Posted By Mini88

"Exceptional care"

About: General Practices in Grampian

(as the patient),

I have had to use the Kintore and Inverurie Medical Practice several times recently for myself and my daughter. The care we have received is unbelievable, we couldn’t ask for better.  From the receptionists to the medical staff, the care has been brilliant. I have called in the morning and have had a call back within the day, at 7:30pm on one occasion. Yes it’s a long wait to speak to someone when you call but everyone is trying their best with limited staff.

Everyone at Kintore and Inverurie should be so proud, we have always received exceptional care and I can’t thank them enough. 

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 16 months ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 20/12/2022 at 15:53
Published on Care Opinion at 15:53

picture of Kirsten Dickson

Dear Mini88,

Thank you for sharing your story with us - it's lovely to hear that Inverurie and Kintore are providing such excellent care and I will share this with them today.

Most of the GP Practices in Grampian are independent contractors with a separate feedback and complaints system. They are not currently registered to respond to feedback through the Care Opinion system and don’t routinely access the feedback shared, but I will forward this to them and I'm sure they will be hugely appreciative of your kind words. I'll update this thread with any feedback I receive from them.

In the meantime I hope you and your daughter are keeping well and have a lovely Christmas.

Take care,

Kirsten

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Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 16 months ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 20/12/2022 at 17:06
Published on Care Opinion at 17:06

picture of Kirsten Dickson

Dear Mini88,

Please see below a heartfelt thank you from Julie Ross, Practice Manager, on behalf of the teams at Inverurie and Kintore medical practices:

'Thank you for sharing your feedback with us - I have forwarded to the team. It is so nice that someone takes the time and effort to give this type of feedback and helps lift morale during what continues to be a very challenging time.

Kind regards,

Julie'

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