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"my hospital stay at victoria hospital kirkcaldy"

About: Trauma & orthopaedics / Orthopaedic Outpatient Service

(as a service user),

My hip operation was at the end of November. I was made very comfortable in a side room staff were amazing my visit to Theatre was so reassuring and the staff including the Anethatist.

Mr Ballantyne the Surgeon was amazing made me feel like a human being and not just a number. But I was sent home day after my opp which I was taken back in the next day the pain was horrendous. But on returning to the ward I was put to the other end of the ward didn't like that one bit. Felt I was a nuisance and a hinder to the nurses

They do work hard I understand that but like night and day even though its the same ward. Couldn't shower myself, was given a towel so just had to stand at a sink with no plug and try wash myself was glad to get home.

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Responses

Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife 2 years ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife
Submitted on 14/12/2022 at 15:25
Published on Care Opinion at 15:25


picture of Andrea Bendowski

Dear sunsw55,

Thank you for sharing your feedback. I'm please to hear that you made comfortable and felt reassured. I am disappointed to read that you felt you were a nuisance and hindrance to the nurses. Can you confirm which wards you were in please so we can look into this? Alternatively you can contact me directly on the number below.

Thank you

Andrea Bendowski

Clinical Nurse Manager

01592 643355 Extension: 20937

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Response from Lorna Bellingham, Senior Charge Nurse, National Treatment Centre, NHS Fife 2 years ago
Lorna Bellingham
Senior Charge Nurse, National Treatment Centre,
NHS Fife
Submitted on 14/12/2022 at 15:47
Published on Care Opinion at 15:47


picture of Lorna Bellingham

Dear sunsw55,

I am pleased to hear that your initial experience with us in ward 10 was a positive one, however I am disappointed to read that your subsequent admission has raised some issues.

Can you please contact me so that I can discuss further

Senior charge Nurse Lorna Bellingham

Ward 10 Victoria Hospital

Email address lorna.bellingham2@nhs.scot

Telephone- 01592 648010

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