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Poor communication

Posted By libradj63

"Poor communication"

About: Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Radiology

(as a staff member),

I was seen in A@E on Thurs. I waited 6 hrs to be seen. Near midnight I was sent home to go for a MRI of my spine, which was done Fri morning. No one has contacted me since? I have been on the phone all afternoon to the fracture clinic, who I was told to contact, if I hadn't heard anything. They didn't know anything about me after taking ages to get through. I tried to ring A@E for at least 1.5hrs - still nothing.

So what to do? I was told I would be contacted on Saturday but nothing.

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Responses

Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 2 years ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 14/12/2022 at 19:47
Published on Care Opinion at 19:47

Dear libradj63,

My name is Linsey Sheerin, I am the Service Manger for the Adult Urgent and Emergency Care service. Thank you for sharing you experience on Care Opinion, I am sorry that there appears to have been a break down in communication. If you would like me to look into this further please send me your details and telephone number to linsey.sheerin@belfasttrust.hscni.net. I will attempt to contact you as soon as possible.

Linsey

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