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"Daisy Ward is like a totally different hospital to Daisy Hill"

About: Daisy Hill Hospital / Daisy Paediatric Ward Daisy Hill Hospital / Emergency Department

(as a staff member posting for a patient/service user),

Daisy ward is outstanding it is like night and day when it comes to the care we received here to what we got in A&E. I cannot fault anything here on this ward, they really care and everything is personalised. The food must be good as my daughter has devoured every meal put in front of her while we have been here. We were in A&E for 13 hours and were not offered even water which was a big downfall as they kept giving my daughter medication and were wondering why she was vomiting it up. The ward is lovely and so colourful, my daughter is enchanted by it all. 

The staff are just simply amazing, they are the best. They have been giving my daughter toys to play with and a teddy bear and she gets to bring them all home-which she is so excited about. I have to say the bedside mannerisms of the staff are excellent which makes it even easier to be here as they are so good with my daughter and keep me informed of what is happening.

Daisy Ward is like a totally different hospital to Daisy Hill. 

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Responses

Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 2 years ago
Submitted on 13/12/2022 at 13:19
Published on Care Opinion at 13:19


Thank you for posting about your experience in Daisy Hill Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your feedback regarding the food to the Catering Team.

I wish your daughter a speedy recovery.

Response from Jodie Kenny, Lead Nurse for Acute Paediatric Services Daisy Hill Hospital, Children and Young People's Directorate, Southern Health and Social Care Trust 2 years ago
Jodie Kenny
Lead Nurse for Acute Paediatric Services Daisy Hill Hospital, Children and Young People's Directorate,
Southern Health and Social Care Trust

Daisy Ward DHH, Daisy Short Stay Paediatric Assessment Unit, Clanrye Children and Young People’s Outpatients, DHH Special Care Baby Unit DHH

Submitted on 19/12/2022 at 15:27
Published on Care Opinion at 15:27


picture of Jodie Kenny

Thank you Shaqq75 for sharing your experience with us on Daisy Ward. I am delighted to read such kind words with regard to our Service and that the staff looked after you so well; it really is heartwarming to know that we made such a difference.

It is unfortunate that you did not have as positive an experience in ED; your delay is ED is not something we like to see occurring however, ED has been experiencing significant pressures and unfortunately unavoidable at times. I am sure they would like to discuss your experience further with you if you would be happy to be contacted.

I will pass on your kind words to the staff and I hope your daughter has made a full recovery.

Thank you

Jodie

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