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Hearing aid service

Posted By Retired scientist

"Hearing aid service"

About: Royal Cornwall Hospital (Treliske) / Audiological medicine

(as the patient),

I brought my NHS hearing aids to the Royal Cornwall Hospital at Treliske for service and repair having worn them for over 7 years.

I had contacted Audiology Workshop in advance who reassured me they could be checked and returned promptly. Given the national postal strike I decided to hand them in at the Audiology Dept reception instead of post them.

I was impressed by the very helpful and efficient staff and delighted to receive continued care under the NHS. 

Staff skills

Staff skills


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Responses

Response from Clare Pitt, ENT and Audiology Service Manager, Audiology, Royal Cornwall Hospitals NHS Trust 2 years ago
Clare Pitt
ENT and Audiology Service Manager, Audiology,
Royal Cornwall Hospitals NHS Trust

Submitted on 22/12/2022 at 14:27
Published on Care Opinion at 14:27

Dear Retired scientist

Thank you for letting us know of your positive experience. I'm the Audiology Manager here at RCHT and it's great to hear that the team were helpful and efficient in repairing and servicing your hearing aids.

I'll be sure to pass on your thanks to the team.

Thanks again for taking the time to write in.

Kind regards

Clare

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Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 22/12/2022 at 14:51
Published on Care Opinion at 14:51

Dear Retired Scientist

Thank you for taking the time to provide us with your feedback, I apologise for the delay in getting back to you on here.

I am so pleased that you had such a positive experience with the Audiology Department regarding repairing your hearing aids. I am also pleased that the staff were so helpful and efficient.

I am writing to you as a member of the Patient Experience team but I will forward your feedback onto the Audiology team - I'm sure they will really appreciate it.

Best wishes

Megan

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/12/2022 at 13:05
Published on Care Opinion at 13:05

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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