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Care Opinion

My son and the care he received

Posted By Raffina

"My son and the care he received"

About: Royal Cornwall Hospital (Treliske) / Ear, Nose and Throat Royal Cornwall Hospital (Treliske) / Paediatrics

(as a service user),

My son, perforated his ear drum.

We were initially seen at minor injuries before being sent to Treliske Royal Cornwall Hospital to the paediatric Emergency Department.

The triage nurse who saw us in the paediatric ED department was extremely friendly. However we were seen by 2 members of staff from the ENT team.

I really must show such appreciation for these two members of staff. They were professional and friendly and they made my son laugh and feel at ease. They were very attentive and caring and took extra time to explain to me my sons condition and what I needed to do to care from him over coming weeks. I feel they went out of their way and above and beyond to provide really outstanding care and they were so friendly - you could see this was more than a job to them. They were incredible with my son and spent lots of time talking with him about everything and anything. You should be proud to have them in your staffing team!

I’ve never experienced such great and friendly care at treliske before! 

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 17 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 22/12/2022 at 10:58
Published on Care Opinion at 10:58

Dear Raffina

Thank you for taking the time to provide us with your lovely feedback, I am sorry for he delay in getting back to you on here.

I am so pleased to see that the nurses who initially triaged your son were so friendly during a time that must have been very worrying for you.

I am also pleased to see that the staff members from the ENT team provided such great care for your son, making him laugh and feel at ease as well as taking the time to explain his care to you whilst being professional and friendly.

I am writing to you as a member of the Patient Experience team, but I will ensure your lovely feedback is sent on to the relevant teams - I'm sure they will really appreciate it.

Thank you, again, for taking the time to provide your feedback.

Best Wishes

Megan

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 16 months ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/12/2022 at 13:04
Published on Care Opinion at 13:04

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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