Environment
My gynaecology appointment was just after 7pm at night in winter and I got lost finding the clinic building in the dark as it was separate from the main Hospital and there were no signs for it on the road I came into the campus.
Having rushed to get there, the staff immediately made me feel relaxed and calm. They all introduced themselves in a warm and friendly manner. I was also anxious about the procedure I was going to have, but the gynaecologist, Dr Blair, explained all about it and reassured me. When I mentioned I was well overdue a smear test she said she could also do that at the same time, to save me having another speculum examination at a later date at my GP surgery.
Dr Blair carried out the procedures very professionally and in such a way as to keep any discomfort to a minimum, while Nikki the nurse, kept me relaxed throughout by talking about various things that acted as a distraction.... and it worked!
The appointment kept to time which was amazing considering this was so late in the day - I had expected the clinic to be running late at such an hour. Afterwards Nikki escorted me to the entrance and ensured I knew where the car park was.
The whole experience was very impressive from start to finish. The staff could not have been better and I am so appreciative of the service that they are offering, especially running these extra clinics to catch up with the backlog. I would like to express my heartfelt thanks to such a professional team and to NHS staff as a whole for the excellent work they do.
Appointments
Staff attitude
Staff skills
Team work
Responses
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