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"Cancelled surgery during admission "

About: Droitwich Spa Hospital

I arrived in good time for my planned surgery and was just finishing off being admitted when someone barged in front of the nurse dealing with me to say there was a problem.

Apparently they did not have an anaesthetist that day. They didn’t want to phone me earlier or avoid me going to the hospital as they were hoping to find a replacement before my operation. This obviously this didn’t happen so I was sent home with them saying the would reschedule assuring me that I would be back within weeks rather than months.

I hadn’t heard anything by the end of the week so I phoned them to find out what was going on. I was then told my operations had been rescheduled for in 3 months time!

Due to this I have suffered loss of earning due to attending hospital for the day only to be sent home, I incurred unnecessary travel costs, lost future earning from jobs I had to cancel and cannot reschedule and I’m unable to change my payment plans with creditors due to them already being in place.

If that’s not bad enough, I now have to lose most of that again at a time when I should have been going back to work, just without a financial plan to get me through my impending sick leave.

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Responses

Response from Droitwich Spa Hospital 2 years ago
Droitwich Spa Hospital
Submitted on 19/12/2022 at 10:43
Published on nhs.uk on 20/12/2022 at 12:00


Thank you for your feedback. We are sorry to hear that you did not have a positive experience. We would appreciate it if you could elaborate on what happened during your visit to The Droitwich Spa Hospital via email. Your feedback is valuable to us and will help us improve our services. We would like the opportunity to address your concerns. Please reach out to us directly at customerservicedroitwichspa@circlehealthgroup.co.uk when you have a chance. Thank you, and we look forward to hearing from you.

Kind regards, The Droitwich Spa Hospital

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