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Receiving bad news while in hospital

Posted By Nicole_142009

"Receiving bad news while in hospital"

About: Queen Elizabeth University Hospital Glasgow / Critical Care

(as the patient),

In September 2020 I was admitted to the HDU at QEUH for a really bad chest infection and asthma attack. I’m only now remembering to post this as I am covering compassion in university for nursing and this came back into my head. I received the horrible news that my dad had passed away whilst I was in hospital, and this was during Covid so there wasn’t any visitors allowed. I don’t remember what was said after this but I do recall a nurse named Coral, who came in and simply sat with me and held my hand while I cried, this has always stuck with me, the genuine care and compassion from her trying to make me feel a little less alone, and that’s the kind of nurse I want to be. I just wanted to post this to show that the little things the nurses do, do stick with patients forever and that I’m so thankful for Coral being there in that moment so that I wasn’t crying alone. Thank you so much

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC about a year and a half ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 16/12/2022 at 12:55
Published on Care Opinion at 12:55

picture of Kevin Torbet

Dear Nicole_142009

Thank you for taking the time to leave us such lovely feedback regarding your experience of using the HDU Department of the Queen Elizabeth University Hospital.

I would like to offer my sincere condolences for the loss of your father whilst you were in hospital.

I can only begin to imagine how difficult this must have been to hear especially while being in hospital.

It was really heart-warming to hear of the compassion and empathy Coral showed during your time of need. Coral really is a credit to the organisation and to hear how she was able to offer that little bit of support and a shoulder to cry on must have meant a lot.

I have passed on your feedback to Coral and her management team who have asked me to thank you for such kind words in this difficult period for you.

I would like to wish you all the best with your studies in the future.

Kind regards

Kevin

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