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Our heartfelt thanks and appreciation for this valuable serv...

Posted By ElleC39

"Our heartfelt thanks and appreciation for this valuable service"

About: NHS 24 / Mental Health Hub

(as a service user),

I'd like to pass on my thanks to Kat from the NHS 24 Mental Health Service for her care and compassion during a call to her yesterday morning.

I called for advice and support regarding my partner, who was having a mental health crisis. She was able to triage and provide reassurance and support which both of us found extremely helpful.

By using this service we were able to access appropriate emergency support and avoid a distressing and likely unnecessary trip to A&E. Our heartfelt thanks and appreciation for this valuable service and to Kat herself.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 09/12/2022 at 15:58
Published on Care Opinion at 15:58

picture of Shona Lawrence

Dear ElleC39

Thank you so much for your lovely complimentary feedback for Kat, a staff member within our Mental Health Hub. I'm so pleased to read of the positive impact this had on you and your partner. It sounds as though Kat did an amazing job in providing support and reassurance which ultimately avoided a trip to A&E.

I will ensure your feedback is shared with our Mental Health Hub and specifically with Kat who I am sure will be delighted to read your kind words.

The staff within our Mental Health Hub do a fantastic job in the service they provide to callers. Thanks again for taking the time to share your appreciation.

Please don't hesitate to call again, if necessary.

Best wishes to you and your partner.

Shona

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