This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

All the help I received after breaking my hip

Posted By fornaxfe89

"All the help I received after breaking my hip"

About: Lanarkshire Community Services / Community Nursing Service Lanarkshire Community Services / Physiotherapy Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department University Hospital Wishaw / Trauma & orthopaedics

(as the patient),

I broke my hip in August (I tripped over my living room rug). I had to wait for three hours for an ambulance, the two ladies, the paramedics couldn't do enough to help. They took me to Wishaw general. I was quite fortunate because I only had to wait in the ambulance for around 25 mins while we waiting for me to get into the emergency department, it didn't bother me because I knew what the situation is like and I was being well looked after. Once in the emergency department I was given a bed very quickly. I was operated on the next day and given a new hip. Care in the hospital was very good, I couldn't fault the nurses. Unfortunately, I ended up with a very bad bed sore on my heal. The nurses were run off their feet but they couldn't do enough to help and were always very friendly every single day and had a great attitude to everything.

Because of the bad bed sore, I have had to have district nurses from the hunter health clinic in East Kilbride come and help me by redressing my foot twice a week. They are first class, they are so helpful, friendly and patient. I also have a physio therapist come out once a week. She couldn't be more helpful, she's great at explaining things to me and being quite strict with me which I really appreciate. The exercises have been helpful. I used to go swimming every morning before the accident and I've been able to start back again this week and the physio has been supportive of this, telling me to take it easy and do gently exercises in the pool.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicola O'Donnell, Community Physio Manager, Community Physio, NHS Lanarkshire 16 months ago
Nicola O'Donnell
Community Physio Manager, Community Physio,
NHS Lanarkshire

Physiotherapy

Submitted on 09/12/2022 at 12:37
Published on Care Opinion at 15:15

Thank you for taking the time to share your story with us.

I am so pleased to hear you have had such a positive experience with regards to your care and rehabilitation. Staff within the team work hard to provide the best patient centred care and really value your feedback. They will be extremely happy to hear that you have felt well supported during your rehabilitation.

I am really pleased you are now able to begin returning to activities you enjoy and wish you well in your continued recovery.

Nicola

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 16 months ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 09/12/2022 at 13:37
Published on Care Opinion at 13:37

Dear fornaxfe89,

Thank you for taking the time to share your recent experience within our Emergency department at Wishaw. I am pleased to hear that you were seen and treated quickly and I will be delighted to share your story with our teams.

I hope you are recovering well with your new hip and I hope your heel sore heals quickly.

Best wishes,

Julie.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 16 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 09/12/2022 at 15:39
Published on Care Opinion at 15:39

Dear fornaxfe89

Thank you for taking the time to share your lovely feedback with us here on CareOpinion. I am so pleased to read that the care you received through what must have been a stressful situation. What a time you have been through.

If you would like your kind comments to be passed onto the crew involved I would be more than happy to do this for you. If you want this to happen, please email our team at sas.feedback@nhs.scot. What we would need is your name, your address and the time/date that we attended you. This will allow us to search for the incident and identify the crew. It would also be extremely helpful if you made reference to your CareOpinion username which will allow us to link to this story.

I hope you are on the road to recovery and feeling much better

All the very best

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k