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Excellent care and compassion shown by all.

Posted By Grateful 23

"Excellent care and compassion shown by all."

About: Golden Jubilee National Hospital / Interventional Cardiology Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My husband took unwell recently, suffering a heart attack at a local sports centre. Staff there were excellent in helping us communicate with family and calling emergency services.

We would like to thank the paramedics, Ian and partner,  who attended to us as they were so reassuring and diligent in the way they explained the procedures. We can't thank them enough for their efficiency and compassion. We know "it's their job" -  but the manner in which they helped us made the experience much less alarming and in our opinion they certainly went over and above their duty of care.

Arriving at the Golden Jubilee hospital, this level of excellent care continued and we are very grateful to all staff in the Cath Lab and the Coronary Care Unit. Everyone who assisted my husband was knowledgeable, friendly, and extremely helpful. Well done, NHS Scotland - your service is second to none!  Thank you everyone involved.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 09/12/2022 at 11:27
Published on Care Opinion at 11:27

Dear Grateful23

Thank you very much for taking the time to post your feedback here on CareOpinion.

I am so sorry to read about your husband suffering a heart attack, this must have been so frightening and a huge worry for your both. I hope your husband is feeling a lot better and recovering well.

I am really thrilled to read about the excellent care given to you by Ian and his partner and I know they will be delighted to hear the lovely feedback you have given them. If you would like me to pass on your kind words, please may I ask you contact our team at sas.feedback@nhs.scot with your name, address and the date we attended. Please may I also ask you make reference to your Careopinion user name which will help us to link to your story.

Thank you once again for getting in touch and I wish you and your husband the very best

Lesley

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Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 2 years ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 21/12/2022 at 11:11
Published on Care Opinion at 11:11

Dear Grateful23,

Thank you for taking the time to acknowledge the dedication and patient care provided by our NHS staff.

It is an absolute pleasure to pass on your comments to the team and I am ecstatic that the care your husband received was of the highest standard. Our staff are very hard working and committed to providing excellent patient care.

Thank you again for taking the time to post your lovely comments, it is very much appreciated by our staff who will be delighted to hear such lovely feedback.

I hope your husband is recovering well and I wish you both all the best for the future.

Kind regards

Hollie

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