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"Wonderful treatment by team "

About: Royal Berkshire Hospital

I attended gynaecology post a diagnosis of fibroids. Such a good service and experience at RBH. Admittedly, this has always been my experience. The receptionist was quick and efficient, immediately greeting and processing me easily. I went straight in for my consultation. It’s surreal as you meet the consultant and are aware of others behind you prepping the area- and then meet them later. The consultant took my questions seriously. I did not receive information regarding the appointment (I’ll raise with GP as notification was through them), so the procedure (hysteroscopy) was one I was mentally unprepared for (although had researched everything to do with my condition so knew what it was), however all was explained clearly throughout. Such respectful and professional treatment from all. The nurses were truly lovely, engaging me in warm conversation. There was some humour also, which I need in such situations. There was a little room set aside to remove lower clothing items, set up beautifully with a chair, wipes and pads. This helps with a bit of dignity and privacy before and after the procedure. Thank you so much to the whole team for treating me so well throughout.

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Responses

Response from Royal Berkshire Hospital 2 years ago
Royal Berkshire Hospital
Submitted on 05/12/2022 at 11:53
Published on nhs.uk on 06/12/2022 at 10:35


Dear Patient

Thank you for the glowing and comprehensive review of your care in our Gynaecology Department. Your feedback has been shared with the team and their senior management. They are delighted that you had such a positive experience. We hope you are recovering well and are now feeling much improved.

Patient Experience Team, Royal Berkshire NHS Foundation Trust

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