Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Outside The Royal Eye Hospital

Story from nhs.uk

"Outside The Royal Eye Hospital"

About: Manchester Royal Infirmary

I entered the hospital today through the entrance at The Eye Hospital to reach Rheumatology. I have done this regularly lately. I am disgusted by the hundreds of cigarette butts lying on the floor next to the entrance. This being a hospital, I would have thought more care would be taken to clear this up. Terrible first impression and very unpleasant to walk past. Surely, a bin or ashtray would help or ban smoking . I also noticed a patient sitting on the ground at the entrance smoking. Not nice at all.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester Royal Infirmary 2 years ago
Manchester Royal Infirmary

Submitted on 28/12/2022 at 14:48
Published on nhs.uk on 29/12/2022 at 15:03

Ms Claire Doran, Deputy Technical Director (Oxford Road Campus) has advised that all external areas are cleaned daily each morning and we encourage jobs to be logged internally if an issue arises and we rely on the general public and visitors to identify issues. Ms Doran can confirm that the Trust has recently initiated a publicity campaign to draw attention and promote SmokeFree sites throughout the organisation. Smoking on NHS premises continues to be a challenge, especially enforcing compliance on a daily basis, and we are exploring innovative ways to reflect best practice and ensure that our hospitals are working towards meeting national guidelines.

Ms Doran has confirmed that your concerns have been escalated to our service provider, the litter has been removed and they have ensured that the cleanliness of the site is maintained and monitored. Ms Doran would also like to apologise for your unsatisfactory experience of our services and the distress this has caused you and hopes you will accept her assurance that the issues you raised have been taken seriously.

If you would like to discuss your concern in further detail please contact the Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0134, and we will be able to investigate your individual issues and respond directly to you.

Kind Regards,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k