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"Community midwife care"

About: Lanarkshire Community Services / Community Maternity Care

(as a service user),

Post-Covid, my midwife appointments looked quite different at first. Phone appointments, booking, then phone again... it seemed like ages between appointments to check on my baby. My midwife, Sharon, however, still made a point of checking in.

Sharon looked after me and my baby girl from the first phone call, right the way through to discharging myself and my baby from midwife care. She even told me she could have let someone else visit me on certain days after the birth, but she wanted to do it herself.

Having someone who listens, understands, shares experiences but can also advise you is so important and it made such a difference in comparison to previous pregnancies - where I felt I couldn't speak and should just answer questions. One midwife even visited my home and referred to my oldest daughter as 'that baby' on several occasions. Sharon has been the complete opposite. She referred to my baby by her name every time, she interacted with her, cuddled her and complimented her constantly. She also didn't leave out my older children, asking about birthdays and answering all of their questions about the heel prick test.

Sharon is a one of a kind midwife. She reassured me at every turn that I knew what I was doing. When we had difficulty with breastfeeding, she suggested alternatives and told me how they differed. She didn't make me feel like my feelings were invalid, she just reminded me that I needed to do what was best for myself as well as baby.

At no point did I ever leave Sharon feeling like the appointment was a waste of time, or like I wasn't heard.

She is one in a million and I genuinely wish that she had cared for me with my first 2 babies as well. 

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 06/12/2022 at 10:29
Published on Care Opinion at 10:29


Dear Russell30

Thank you for your feedback on your recent experience of Community Maternity Care.

I am delighted you and your family experienced and witnessed the extraordinary care our busy teams aim to deliver every day. It is great encouragement for staff to be recognised and feel valued It will be a pleasure to share your kind words and thanks with Sharon,

Kind Regards, Karen

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Response from Carole Burns, Senior Midwife, Inpatients, University Hospital Wishaw 2 years ago
Carole Burns
Senior Midwife, Inpatients,
University Hospital Wishaw
Submitted on 06/12/2022 at 11:29
Published on Care Opinion at 11:54


Dear Russell30,

First of all, Congratulations on the birth of your baby girl, I hope you are both doing well.

Thank you so much for your very kind feedback about your Community Maternity care. We are so pleased that your Midwife Sharon provided such a high standard of care and showed such compassion and kindness to yourself and your family. This is the standard which we all aim to provide within Lanarkshire, and I am very proud that we have achieved this for you.

I would like to pass on your fantastic feedback to Sharon, however we have a few Midwives named Sharon in the Community teams, so I wonder if you could give me a call on 01698 361100 Ext 7228 to let me know which one it was, and I will let her know. I am sure she will be delighted.

Thanks again,

Kind Regards

Carole

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