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His personal care was ignored

Posted By EDR

"His personal care was ignored"

About: Victoria Hospital / Surgical short stay unit

(as a carer),

This week my husband was in the Surgical Short Stay Unit. Thank goodness it was for a short stay only.

He is disabled so needs help with personal care. During his stay in this unit his personal care was ignored. He also has pressure wounds, one of which has been the seat of severe infections including sepsis. His wound dressings were also ignored. 

When he was discharged and came home I was very disappointed to see the results of this lack of care: one wound dressing was not clean and was falling off, which could have allowed more infection to enter the wound and his skin showed redness.

I can only assume that either the staff are unaware of the importance of good hygiene and wound care, or they are aware and ignore it.

And it seems they obviously totally ignore the dignity of their patients that they do not even help with basic personal care.

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Responses

Response from Lorna Roy, Clinical Nurse Manager, Planned Care, NHS Fife about a year and a half ago
Lorna Roy
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 02/12/2022 at 12:35
Published on Care Opinion at 12:35

Dear EDR

I am sorry to hear of your experience within Surgical Short Stay Unit, would you feel comfortable to contact me on EXT 20148 so I can discuss your concerns further.

Kind Regards

Lorna

Clinical Nurse Manager

Planned Care Directorate

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Response from Lorna Roy, Clinical Nurse Manager, Planned Care, NHS Fife about a year and a half ago
Lorna Roy
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 07/12/2022 at 16:17
Published on Care Opinion at 16:17

Dear EDR

Many thanks for contacting me and taking the time to discuss your concerns in more detail. I found this to be very helpful and have shared your concerns and the challenges your husband experienced with the SSSU nursing staff, we are planning to make some changes where we can improve patient outcomes and increase patient satisfaction.

Kindest regards

Lorna

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