This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent care and treated with dignity and respect

Posted By KATM87

"Excellent care and treated with dignity and respect"

About: St John's Hospital / Paediatrics

(as a parent/guardian),

My daughter was admitted to Medical High Dependency in St John's Hospital Livingston (NHS Lothian) due to Flu. She has cerebral palsy and was quite unwell when she arrived.

I just wanted to say a massive thank you to the all the nursing staff, healthcare support workers and medical staff who cared for my daughter. They treated her with dignity and respect and did not judge her quality of life by her disabilities. They kept her entertained through their great banter and the care she received was gold standard!.

Different to our experience in another hospital, I felt confident leaving my daughter's bedside, I knew that the staff would take good care of her and the care plan they used to understand her needs was excellent.

They made her time in the ward fun, so much that she didn't actually want to be discharged which is a first for my daughter as she usually hates hospital and get so distressed.

I cannot praise the nursing and health care support worker staff enough, they are all amazing!!

As a mum of a daughter with complex needs, I felt listened to and reassured that my daughter was being treated with dignity and respect. The words thank you does not seem enough!


More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian about a year and a half ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 06/12/2022 at 14:04
Published on Care Opinion at 14:04

picture of Louise Davies

Dear KATM87

Thank you so much for sharing your story with us via Care Opinion. I am really sorry that your daughter had to be admitted to hospital.

It is great to hear that the staff provided such excellent care to your daughter and were so helpful. It must have been so much easier for you feeling comfortable to leave her with the staff. I am so pleased that you felt listened to and that your daughter was treated with such dignity and respect.

I will ensure your kind words are shared with the relevant staff, who will really appreciate you taking the time to share your feedback with us.

I hope that your daughter is recovering well.

Best wishes

Louise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k