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"I hope they understand that they are making a positive impact on our lives!"

About: Craigavon Area Hospital / Bluestone Unit (In-patient wards for mental health)

(as a staff member posting for a patient/service user),

I have been receiving treatment on this ward for 7 weeks now and would just like to say that all the staff have been amazing. I came to the Silverwood Ward as I have been experiencing suicidal thoughts, but so far I have been seeing a major improvement within myself, all thanks to the staff here. They have been amazing, as they have been providing the right treatment for me.

There’s not one that stands out to me, as all of them have played their part very well in my recovery journey. It has taken a while for me to get to where I am today, and although I do have my down days, I know that I have the support of the staff to be open with how I am feeling. What is great about all of them is that any time I tell them how I am feeling, they take their time to listen to me. Even though there are lots of us on this ward, they still make time to help you.

They do try and get me to participate in activities, but I'm not really interested in them, and when I say this they understand and never force me to do things that they know I will not enjoy. They have been trying to help me become more involved with these things, but we are taking small steps at a time.

The food so far is good but would like to see more of a variety available as it can be boring when it’s the same thing over and over. My room is very well laid out, it is cleaned regularly and kept the way I like it. Most importantly the bed is very comfortable!

The communication between me, the doctors and nurses has also been excellent as they speak to me on a level that I am comfortable at and will understand. I would also like to say that I am very grateful for the support that they have been providing to me, and I understand that their job isn’t easy treating us, but I hope they understand that they are making a positive impact on our lives!

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Responses

Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust 17 months ago
Submitted on 01/12/2022 at 09:24
Published on Care Opinion at 09:24


Thank you for posting about your experience in Craigavon Area Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the cleanliness of the ward to the Domestic Services Team.

I have passed your comments to the Catering Team. Patient menus are reviewed regularly and feedback is taken into consideration as part of the review process.

I wish you a speedy recovery.

Response from Jennie Lee Simms, Lead Nurse Bluestone, MHD, Southern Health and Social Care Trust 16 months ago
Jennie Lee Simms
Lead Nurse Bluestone, MHD,
Southern Health and Social Care Trust
Submitted on 11/12/2022 at 04:09
Published on Care Opinion at 04:09


Thank you for sharing your feedback with us. We are so pleased to hear that your time in Silverwood Ward has been so positive and as a result your mental health is improving. It is good to hear also that you have found the staff to be supportive and although the ward can be very busy, the staff find time to listen to you and you feel that communication is good. It is great to hear that your room is comfortable and we can see that our colleagues in Support Services are already addressing your feedback regarding the variety of meals and are reviewing their menus. We will share your story with the Silverwood Team and wish you well for the future

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