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"Enjoy their work"

About: Ards Hospital / Ards Phlebotomy Hub

(as a service user),

Appointment in the phlebotomy blood clinic at Ards Hospital in advance of an appointment at the diabetes hub in the Ulster Hospital, Dundonald.

Pedro - very enthusiastic - interrupted the receptionist who had asked me my name, he joked that he was after the employee of the next week award. It was good humored, the exchange between them. He took the urine sample, and a colleague of his said that I had been given the wrong paperwork last time to accompany today's sample.

Overall, it was a pleasant visit, with people attending to me who obviously enjoy their work! Pedro certainly does.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 05/12/2022 at 08:44
Published on Care Opinion at 08:44


picture of Conor Campbell

Hi RobertoStevo

Thank you for sharing your experience.

Great to hear how well you have been looked after at Ards Phlebotomy Hub.

Your story has been shared to Pedro and the team who greatly appreciate your kind words.

Best wishes

Conor

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